I'm sorry but this is not a game support issue. This issue is effecting the whole server. so it should be discussed in the forum and we should be getting more feedback. I understand that Tracey has been away but i'm sure she is not the only Member of the Co.uk team. And for her to say she will reply personally to individual support tickets is still unfair, newer players may not think to put in a support ticket about lost villages or waisted troops.
The Solution to this problem in the interest of fairness cant only be beneficial to those that work the system. The system issues didn't only cause disadvantage to those that lost villages or those that had previously cleared targets stacked in the peace time.
Even the newer players to the world may have lost some of their BP, an as in this world even if you are on the rim you are still near some much more developed villages of people that have a fair head start. This would have been very detrimental to any player that relies on farming rather than mines for resources, many players dont build mines until all other buildings are built.
I am very upset on how this is being handled. The fact villages are being returned to the players who put in support requests but not all is just wrong. it is unfair to those that took villages, especially if sent a tight train before the issues started, lets face it not many can snipe a t-train from same village so is not being able to log on at the precise second valid reason to say they get the village back. It is especially unfair if their tribe mates/enemies get to keep the villages they took in that time frame.
It is also unfair to those that lost villages that dont think to put in a support ticket. Plus if you rely on dealing with individual support tickets the support team is going to be swamped and more people are going to get angry and it will be a few more days before it is all sorted out. The quickest and cleanest way to deal with it is a role back. If you cant do a role back (though i really dont see why you shouldn't be able to) then nothing should be reversed. It is unfair to reverse some things and not others. It would be better to say the issues are resolved. There is nothing we can do to repair the damadge done this time but here are the safe gaurds we are putting in place so if the servers crash again, noone should gain or lose an advantage. We could at least respect that.
